Service Delivery Policy
Last Updated: December 14, 2024
1. Service Delivery Overview
All service activations are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your service has been activated.
Due to the digital nature of our services, delivery is typically instant after payment processing. However, some premium features may require additional setup time.
2. Service Access Methods
MoodScale provides multiple ways to access our services:
- Web platform access via moodscale.in
- Mobile application access (iOS and Android)
- Direct API integration for enterprise customers
- Downloadable reports and resources
3. Digital Delivery Timeframes
Our standard delivery timeframes for different services:
| Service Type | Activation Time | Access Method |
|---|---|---|
| Basic Account Access | Immediate | Web & Mobile |
| Premium Features | Within 24 hours | All platforms |
| Professional Services | 2-3 business days | Scheduled Access |
4. Regional Availability
Our digital services are available in the following regions:
- Primary service region: India
- International access available with regional pricing
- Enterprise solutions available globally
5. Service Activation Process
After your purchase:
- You'll receive an order confirmation email
- Account activation/upgrade will be processed
- Access credentials will be sent to your registered email
- Immediate access to purchased features will be granted
6. Technical Requirements
To ensure optimal service delivery, please ensure:
- Updated web browser (Chrome, Firefox, Safari, or Edge)
- Stable internet connection
- Valid email address for communications
- Updated mobile app version if using mobile access
7. Enterprise Delivery
For enterprise customers, we provide:
- Dedicated account setup assistance
- Custom implementation timelines
- Training and onboarding support
- Technical integration guidance
8. Service Support
For any delivery-related queries, contact us at:
Email: [email protected]
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Address: Almasoul Consulting Private Limited
7th floor, Icon Tower, Baner Road
Laxman Nagar, Baner
Pune, Maharashtra - 411045
9. Delivery Issues
In case of service access issues:
- Check your email for activation credentials
- Verify your account settings
- Contact our support team if issues persist
- Response typically within 24 business hours
Note: While we strive for immediate service delivery, some features may require additional setup time or verification processes. We will keep you informed of any delays or special requirements.